Frequently Asked Questions
Everything you need to know about shopping at shop.usports
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What is your return and exchange policy?
We offer a 30-day return policy for all unused and unworn items in their original packaging. Simply visit our returns portal to initiate a refund or exchange for a different size or color.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all shop.usports equipment and apparel come with a 90-day manufacturer warranty against defects in materials or workmanship to ensure the highest quality for our athletes.
Do you offer team or bulk discounts?
Absolutely! If you are ordering for a school, club, or professional team, please contact our sales department via the 'Bulk Orders' page for specialized pricing and customization options.